Privacy Policy
Last updated: October 19, 2025
1. Introduction
Vyne ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, name, and password when you create an account
- Voice Recordings: Audio recordings of your journal entries
- Transcripts: Text transcriptions of your voice recordings
- Preferences: Your selected mentors and notification settings
2.2 Automatically Collected Information
- Usage Data: How you interact with the app (features used, time spent, etc.)
- Device Information: Device type, operating system, unique device identifiers
- Analytics: App performance data and crash reports
3. How We Use Your Information
We use your information to:
- Provide and maintain the Vyne service
- Generate personalized AI mentor responses
- Send you voicemail notifications
- Improve our AI models and service quality
- Provide customer support
- Analyze usage patterns to improve the app
- Communicate important updates about the service
4. Data Processing and AI
Your journal entries are processed using third-party AI services (including OpenAI) to generate personalized mentor responses. These services process your data according to their own privacy policies, but we do not allow them to use your data for training their models without your explicit consent.
5. Data Storage and Security
We implement industry-standard security measures to protect your data:
- End-to-end encryption for voice recordings during transmission
- Secure cloud storage with Firebase
- Regular security audits and updates
- Access controls limiting who can view your data
6. Data Retention
We retain your data for as long as your account is active. You can delete your account at any time, which will permanently remove all your data from our systems within 30 days.
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Delete your data and account
- Export your data
- Opt-out of certain data processing activities
- Withdraw consent at any time
8. Third-Party Services
We use the following third-party services:
- Firebase (Google): Authentication, database, and storage
- OpenAI: AI processing for transcription and advice generation
- Apple Push Notification Service: Sending notifications
9. Children's Privacy
Vyne is not intended for users under 13 years of age. We do not knowingly collect data from children under 13. If we become aware that we have collected data from a child under 13, we will delete it immediately.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
12. Contact Us
If you have questions about this Privacy Policy, please contact us: